We strive to ensure your shopping experience is smooth and satisfying. If something goes wrong with your order, we’re here to make it right.

Replacement Policy
We offer free replacements for products that meet any of the following conditions:

Damaged during delivery

Missing from the package

Incorrect item delivered

To be eligible for a replacement:

You must raise a request within 7 days of delivery

The product must be unused and in its original packaging

If a replacement is not available, we will issue a full refund to your original payment method.

Refunds
Refunds are processed only when:

A replacement product is unavailable

The issue is reported within the 7-day window

Once approved, refunds are initiated within 3–5 business days.

How to Raise a Request
To initiate a return or replacement:

Contact our support team at support@knenterprises.site or can whatsapp on the given no. mentioned on Contact us page.

Provide your order ID and a brief description of the issue

Attach clear photos if the product is damaged, incorrect. Also, attach video capturing 360 degree angle along with showing packaging label while opening the package to have successful replacement request.  

We’re committed to resolving your concerns quickly and fairly. Thank you for shopping with us!