1. What is the estimated delivery time?
Delivery usually takes:

2–4 business days for metro cities

4–7 business days for other locations You’ll receive a tracking link once your order is shipped.

2. Do you offer free shipping?
Yes indeed, but in some products this may apply subject to weight and size.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible—but you may be eligible for a return or replacement.

4. What if I receive a damaged or wrong product?
We offer free replacements for:

Damaged items

Missing items

Incorrect products

Just contact us within 7 days of delivery with your order ID and photos of the issue.

5. Do you offer refunds?
Refunds are issued only if a replacement is not available. Refunds are processed within 3–5 business days after approval.

6. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also check your order status in your account dashboard.

7. Do you ship internationally?
Currently, we ship only within India. Stay tuned—we’re working on expanding our reach!

8. How can I contact customer support?
You can reach us at: Email: support@knenterprises.site  Phone: +91-8094966802  Support hours: 10 AM – 6 PM, Monday to Saturday